911 Gift Baskets Houston TX

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Store Policies

Our Guarantee:

All products ordered from us are covered by our 100% satisfaction guarantee policy. If you (or your gift recipient) are not completely delighted with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. In some cases, we will offer a full refund or credit. Please contact our customer service department immediately. Your complete satisfaction is our ultimate goal.

Returns / Refund Policy:

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims must be made within 3 days of receipt of order. Perishable and fragile products can not be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. In the event that a Return/Refund is arranged, please note that any Shipping or Courier charges will not be refunded.

Substitution Policy:

If we are out of a particular product you have selected for one of your baskets ( i.e. a specific coffee, chocolate, cookie, etc.), our basketeers may substitute a similar product of equal or greater value in itís place. Note that this substitution policy applies only to the products IN the baskets and not the baskets themselves. In the event that we are out of stock of a particular Chest, Basket, or Wine Caddy youíve ordered, one of our representatives will contact you to discuss substitution alternatives, backorder schedules, or refund arrangements.

Payment By Credit Card

Like most online shopping sites which use realtime credit card authorization and processing, we charge our customer's credit card at the time the order is placed. Unless the order specifically requests a Delayed Delivery Date, all orders are shipped within 1 business day. Customers placing Delayed Delivery Date orders may, at their discretion, elect to submit their orders using Contact Customer instead of Pay By Credit Card. Orders submitted as Contact Customer will be charged when the order is shipped.

We accept MasterCard, Visa, American Express, and Discover.

Shipping Information

We use a variety of carriers to deliver our products depending on the origin of the shipment, the type of product, and whether the shipment is to be sent via Ground or Air. Shipping companies include FedEx, UPS, Airborne, and DHL. Local deliveries are typically handled by Courier.

Address Corrections:

You are responsible for providing an accurate and complete shipping address including:
Recipient Name(s)
Company Name (if applicable)
Street Number and Street Name
Floor, Suite, or Apartment Number (if applicable)
Accurate zip code

Please check your shipping information very carefully. If the shipping company applies address correction charges to your delivery as a result of you furnishing erroneous information, these charges will be billed to your credit card.


As required by Texas law, we apply State and Local sales taxes (currently 8.25 %) to all purchases (including shipping charges) shipped to Texas addresses. Purchases shipped to addresses outside the state of Texas have no sales tax applied.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. All credit card information is transmitted using the latest security encryption and once the transaction is completed, no credit card information is retained or stored on our server. This online system is 100% secure.

Seasonal & Holiday Gift Baskets

Valentines Day Baskets | Administrative Professional Gift Baskets | Mothers Day Gift Baskets
Fathers Day Gift Baskets | Holiday Gift Baskets

Copyright 2004 - 2017, 911 Gift Baskets, Houston, TX. All Rights Reserved.