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Information



Shipping Information

Need Assistance Or Have Questions? Please Call:
TOLL FREE: 800-589-7553   /   HOUSTON CENTRAL OFFICE:  281-944-3440

 
General Shipping Policies:

Our gifts are shipped from a number of distribution centers depending on availability and the type of gift. Distribution centers are located in Texas, Illinois, California, New York, Oregon, Minnesota, and Florida.

We use a variety of carriers to deliver our gifts depending on the origin of the shipment, the type of product, and whether the shipment is to be sent via Ground or Air. Carriers include FedEx, UPS, USPS, Airborne, and DHL. Courier deliveries are also available for some gifts originating from our Central Office in Houston, Texas.

NOTE: Carriers do not deliver to P.O. boxes, APO boxes or FPO boxes, and our web site will not accept these addresses as a valid shipping address.

Areas of Service:

Our web site accepts orders for delivery to addresses in the Continental United States only. However, we can arrange deliveries to Alaska, Hawaii, and Canada by phone.

Delivery Options:

Shipping rates vary by gift due to size and weight. You will be given the choice and cost of all available shipping methods during check out. Your options may include:

  • Local Courier- Delivered next Business Day following the order date
  • Ground - Typically delivered in 1 - 6 Bus. Days following shipping date
  • 3 Day Select - Delivered in 3 Bus. Days or less following shipping date
  • 2 Day Air - Delivered in 2 Bus. Days or less following shipping date
  • Next Day Air - Delivered next Business Day following shipping date
     

Residential vs. Commercial Deliveries:

  • For Residential GROUND deliveries, Business Days are defined as Tuesday through Saturday and do not include Sunday, Monday, or most public Holidays.
  • For Commercial GROUND deliveries, Business Days are defined as Monday through Friday and do not include Saturday, Sunday, or most public Holidays.
  • For both Residential and Commercial 3 Day, 2 Day, or Standard Overnight deliveries, Business Days are defined as Monday through Friday and do not include Saturday, Sunday, or most public Holidays.

To arrange Overnight Saturday deliveries, please call us. Our web site does not offer this service as FedEx does not offer this service to many locations.

Address Corrections:
 
You are responsible for providing an accurate and complete shipping address including:

  • Recipient Name(s)
  • Company Name (if applicable)
  • Street Number and Street Name
  • Floor, Suite, or Apartment Number (if applicable)
  • Accurate zip code

Please check your shipping information very carefully. If the carrier applies Address Correction charges to your delivery as a result of you furnishing erroneous shipping information, these charges will be billed to your credit card. These are typically $10 per correction.

When Will My Order Arrive?

Order Is
Placed
. Ships
On
. Ground
Arrives
3 Day Select 
Arrives
2 Day Air
Arrives
Next Day Air
Arrives
 
Mon (before 11am CST) MON 1-6 Bus Days THURS WED TUES
Mon (after 11am CST) TUES 1-6 Bus Days FRI THURS WED
 
Tues (before 11am CST) TUES 1-6 Bus Days FRI THURS WED
Tues (after 11am CST) WED 1-6 Bus Days MON FRI THURS
 
Wed (before 11am CST) WED 1-6 Bus Days MON FRI THURS
Wed (after 11am CST) THURS 1-6 Bus Days TUE MON FRI
 
Thurs (before 11am CST) THURS 1-6 Bus Days TUE MON FRI
Thurs (after 11am CST) FRI 1-6 Bus Days WED TUES MON
 
Fri (before 11am CST) FRI 1-6 Bus Days WED TUES MON
Fri (after 11am CST) MON 1-6 Bus Days THURS WED TUES
 
Saturday/Sunday MON 1-6 Bus Days THURS WED TUES
Schedule subject to change during holidays - Shipping may be delayed by as much as 48 hours.

 
 
*Ground transit times are not guaranteed (unlike upgraded shipping deliveries). If your gift is time sensitive, we strongly recommend upgrading your shipping to ensure that your gift arrives by your expected delivery date.

 

*Some products may have shipping requirements which may not adhere to the information in this table. These requirements are always clearly listed with the product for your review.
 
 

How Can I Track My Order?

Our web site has the ability to assist you in tracking your order. Simply click on the Order Tracking link near the top of any page to access our tracking program.

On the Order Tracking page, enter the email address you used to place your order and your order number. Once you submit this information, the web site will display your order status (Pending Shipment or Completed).

If your order is Pending Shipment, no additional information is available. If however your order shows a status of Completed, you may scroll down to find a link to your Tracking number. This number will be linked directly to the carrier's web site with the current status and relevant shipping information. Simply click on the link to retrieve your order's current status.

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